|Total Comments 49 | Start A New Comment|
|Posted By: scott fougerousse|
Posted On: Jul 29, 2009
|2006 jeep liberty brake issues|
We bought a new 65 th edition jeep liberty in nov ,2006 , we have had issues with the brakes since it was new there is a clunking sound when the brakes are depressed under gradule stopping a vibration thru the brake pedal aswell and what seems like loss of some of the brake pressure .I have taken into a 5 star dealer everytime so the first time they told me it was a bleeder screw on the caliper that was loose and the brake fluid was dirty so they fixed that , meanwhile the brakes still continued to do the same thing . Then i dropped it off complaining of the same issues with the brakes went with a tech on drive of course it does not do it then so i leave the jeep for 7 full days and i get it back and they told me they replaced the master cylinder ,the brake pads, the calipers,rotors,and fluid. It still does it we are scared the brakes will fail and kill someone i know something is not right with the brakes .so i continue taking the jeep back in to them now they reprogrammed the computer , guess what the jeep still has the same problem with the brakes .Now we are ****ed off and go talk to the owner of the dealership and the service manager come to the conclusion its a lemon they told me they would be my advocate . yeah right advocate i leave 3 voice mails for the owner he never returned one of them avoiding me like the plague ,continue talking with the service manager meanwhile i reported them to my state's doj, bbb ,ntsb, i get an email back from the doj stating the jeep dealer has tried calling me to come in so they can measure the tires as per chrysler headquarters techs. I respond to doj saying they have my cell phone number i left many messages for the owner of the dealership they are lying to you they never contacted me .few days later i get a call from the dealership asking me to bring the jeep in so they can measure the tires i laughed at the service manager telling him its not the tires. guess what we measured the tires less than 1 percent out ,so he made note of that on the records .Now the rear window wont go up or down and the brakes till do the same thing so i call up jeep and try to make an appointment to have the window fixed and leave the jeep there for 3 or 4 days so they can try and figure out whats wrong with the brakes.Chrysler left me a message thru bbb saying to take it back to the dealer and leaver it for a week .The service manager tells me they wont pay a 1,000 rental car bill i tell him thats not my problem fix my jeep i chew him out and tell him i want to speak with bob the owner he puts me on hold and the phone cuts out/ so i call back get a receptionist and leave a message for bob she told me she would take it too his office and hand deliver it . i get a phone call back from the dervice manager telling me bob dropped it back at his desk so i chew him out somemore .Now i contacted a lemon law attourney tired of there crap .I will tell you this the warranty is not worth the paper its written on the will lie to you stall you around till your warranty expires .WAY to run a company chrysler no wonder you are bankrupt asking the government to bail you out so you can continue to rip off the consumers.The reason i bought american in the first place is i felt sorry for the auto industry never again 24,000 dollar mistake now i will buy an import .RUn from chrysler jeep and dodge as far away as you can .learn from my lesson they dont care if you die in there cars they dont care if you kill someone in there cars so why buy one ...............................
|Posted By: Ashley|
Posted On: Jun 9, 2009
|My Chrysler Sucks as well|
My name is Ashley! My husband and I bought a 2007 dodge nitro, with only 4,000 miles on it! We have had it a little over a year now, and it has been in the shop 5 times. This last time we took it in, because it would not pass inspection, do to a brake fluid leak, a transmission leak, and an oil leak. This vehicle is still under warranty! The dealership calls me 3 weeks after they have had my car, to inform me that my parts were on back order. I said it would be fine if they could furnish me with a rental car. They had me call the 1-800 customer care line. When I finally got through to someone I could understand, they told me they would furnish my rental for 5 days, but they would only pay 30 dollars a day on my 79 dollar a day fee. Then the dealership calls me back to tell me that because Chrysler filed bankruptcy, tht I couldnt get my parts in for another 4 months... WHAT??? 4 months? I have a full time job, and two small children... I had to then get an attorney! We are in the process of suing, and I still dont have my car back... Any ideas are greatly welcomed... I am willing to do anything to make sure these people get what they deserve... Thanks for letting me post my story....
Ashley, from Texas
|Posted By: Scott|
Posted On: May 29, 2009
|Chrysler "lack of" Service|
I own a 2003 Dodge Durango. On February 9, 2009 I ordered part #52102468AD which is a fuel line that is specific to my vehicle. There are no aftermarket parts that will work in its place and the failure of this part is keeping my vehicle from passing our state emissions testing (Virginia). The emissions test failed thereby prohibiting me from renewing my tags on the vehicle which expired in April. I went to the DMV and they agreed to a 30 day extension on the tags, but are unwilling to extend it past 30 days. On Sunday, my tags expire and I will no longer be able to legally drive my car, one I am still making payments on mind you, until this part that is on national back order and unavailable on the used market as well is produced. I had spoken with Chrysler last week and after about 3 hours of calls and being put on hold, the customer care rep I spoke with last week said Chrysler would authorize a rental car until the part came in. They were willing to pay $35 per day toward a rental, even though I could not rent a vehicle anywhere near comparable to my Durango (which I am still making payments on did I mention that ). So while not a fair exchange, I could at least get a replacement vehicle. This vehicle is the only transportation my wife and I have and we work 30 miles from where we live.
So yesterday morning, 5/28/09 I called Chrysler at approximately 8:00 am to find out the logistics of setting up a rental. I waiting on hold for about 20 minutes, told the above story to 2 different people at Chrysler and was told to call the dealership to set up the rental. I contacted Ourisman Dodge of Alexandria, VA and spoke to the service manager. I explained the above and he asked when I was bringing my vehicle in to them. I explained to him that I run a large service company and have my own mechanic on staff and that all we need is the part and we will install it, get the emissions testing done and renew my tags and that Chrysler said there were willing to rent me a car until the part came in. The service manager then flippantly says to me that Chrysler will not pay for a rental if they are not fixing the car and basically took an adversarial position with me 30 seconds into the call. I then proceeded to spend 6 more hours yesterday on hold, getting transferred around, on hold, getting transferred around until I got to the senior customer service reps and was told that since they were not repairing my vehicle, Chryslers final position on this matter was that they will not pay for a vehicle that they are not repairing.
Basically they are extorting me to have to incur labor and diagnostic charges for something that is already documented to be due to the lack of the aforementioned part. Now mind you, I own my Dodge and both of my daughters drive Jeeps and instead of Chrysler trying to stand behind a loyal customer and help them out to the tune of maybe a couple hundred dollars in rental cost, I was forced to experience the worst customer service I have ever experienced in my 43 years on this planet. I have been in the customer service business since graduating college 20 years ago and I cannot believe a company would be so short sighted to make a loyal customer endure what I have. Not only did they lose me as a customer, I will now make it my personal life long (or at least as long as this company can weasel tax payer money to stay in business) mission to make sure I tell everyone that I run across this story. I have an entire wealth of training material for my own staff on how NOT to handle customer problems. With the prevalence of the internet and the worldwide media, do they really want to make enemies! Please explain to me how such a wonderful company could possibly be going through bankruptcy!!!!
If you see a bald guy walking up interstate 95 on Monday .please wave!
|Posted By: Peter Trappmann|
Posted On: May 25, 2007
|The dis-satisfaction line at DC HQ|
DC HQ customer relations was always a big disappointment, if not an insult to us.
We have nothing, but trouble with our Mercedes Benz Sprinter, which we bought in 2002 brand new. We feel it's unbelievable that the Mercedes Benz Name is all over a vehicle for which there is the worst customer relations department on duty here in the USA, while their European counterparts are always outstanding. We have been treated so bad by DC HQ, so that we will never recommend a Sprinter in the USA again. By the way, be aware that we (and may be you too) have to spend thousands of dollars to keep the Sprinters Mercedes engine running and leak free, and that below 60,000 MILES. And right then when the warranty is over, and no assistance from DC, only just another couple of ladies at DC HQ making almost insulting comments just to get us off their phone lines.
Mercedes Benz, please do something, we are Germans, living in Florida and we are embarrassed by this behavior.
|Posted By: csaunt68|
Posted On: Feb 13, 2007
|Total Engine Failure - 2006 Chrysler PT Cruiser Co|
In April of 2006 I bought my "dream car". My second PT Cruiser. A 2006 Chrysler PT Cruiser Convertible. The car was absolutely eautiful. I drove the car for six months and almost made it to 6000 miles. In September of 2006 I was driving to work one morning and the oil light
came on. The oil light immediately went off but then came back on again over and over and over. I was within 300 miles of needing my second oil change. I drove it to the dealership thinking it may be a computer
glitch. When I got to the dealership there was no oil in the engine.
When you see three mechanics looking under the hood and holding their hands up with looks of dismay on their faces......that is not a good
thing. The dealership was great to work with during this ordeal. After diagnostic tests, the dealership found that there was 1/8th of an inch of "end play" in the engine and the rear main seal blew. The car had to have a total engine replacement because more than 70% of the engine was ruined. The car was covered with oil top to bottom on the outside(paint and convertible top) for weeks while this engine was replaced.
After the engine was replaced the car seemed to have more problems and the dealership picked it up on rollback and after analysis said nothing
was wrong with the car. Lemon law in NC? Forget it unless you are Chrysler.
I traded the car in November 2006 for a 2004 Nissan 350 Z convertible and have realized the error of my ways (choosing a Chrysler product). I love my 350 Z!! I looked under the hood and saw "Made in Japan" and felt so good about that. Rice
burners (Japanese cars) also keep their value better than US made vehicles. I will never own another Chrysler product. You can count on that.
|Posted By: Jeep Victim|
Posted On: Dec 21, 2006
|Liberty CRD money pit|
Don't buy a Liberty.
(Don't buy anything from Fairbanks Sawgrass CJD)
The diesel version especially has huge issues. Multiple Expensive EGR replacements, multiple recalls, inadequately engineered torque converter that destroy itself and the transmission, a "limp-home" mode that spontaneously derates the vehicle performance creating life-threatening situations.
DC doesn't care to insure the dealer techs are adequately trained to service these Jeeps. More often than not the dealer techs cause more problems with the diesel, because they don't know what they're doing.
|Posted By: Johan Prins|
Posted On: Dec 21, 2006
|My Mercedes E-class: a death trap|
I have bought an E-class 270 CDI (2003 model) Soon after it started to cut out. I kept on taking it back to be fixed. In summary it was never fixed (more than 9 attempts). After my wife nearly lost her life when the car suddenly went dead in the path of an oncoming truck, I dropped it off at the dealership where it languished for the whole of 2005. I was then blackmailed by the lawyer acting for Daimler Chrysler threatening that they will sell the car and claim all the money for storage. I had the car picked up by flatbed truck. We are too scared to drive it. Furthermore we dare not sell it to another unsuspecting person to, in this way, endanger such a person's life. Daimler Chrysler's attitude is that "the car is fixed and I should drive it"; but when I ask them why it is now fixed and what they have done to fix it, I get no response whatsoever!! They do not care about their customer's lives. Daimler Chrysler should be charged in the world court for crimes against humanity; should they not?
|Posted By: Kat|
Posted On: Sep 21, 2006
|2000 Dodge Intrepid|
LOL~I will never get another Daimler/Chrysler car again in my life...I have had a 1991 Plymouth Sundance that i had to change the 02 sensor in every 3-6 months, had oil line problems and peeling paint, a 1998 Plymouth Voyager SE that i didnt have long enough to actually have a problem, and now a 2000 Dodge Intrepid that has been the bain of my existance....from the beginning i have had issues. First small ones, like squeaks and rattles that were repaired, oil problems, gas gauge problems. etc. I got the car in Feb of 2001 and i have had the tie rods done twice,problems with the brakes, all the other issues fixed and now my connectiong rod between the pistons and drive shaft is shot, besides having a power steering unit that needs replacing. As my exhusband ACTUALLY WORKS for the company, we have maintained the cars to the extent that can be, but we have also run into problems with dealerships that dont want to be bothered with service and only want to make the sale and with uncooperative repairs. I am so disgusted with these cars that now that i am divorced i am going to get a foreign car that will most likely last a hell of a lot longer. If i could have afforded it, the car would have been long gone....
|Posted By: Jo|
Posted On: Sep 11, 2006
|2003 Sebring Convertible|
I should have known when I asked for this certain vehicle (which was brought down from LA to San Diego)and it was full of scratch marks (which was just ONE of the things I DISTINCTLY told them to fix before I got it)that it would be a nightmare ever since. It took 3 visits to the stupid 5-star Rancho-Jeep Cherokee dealership for me to be satisfied enough to finally drive home. The first day of owning my new car, I am driving in the number 3 freeway lane when it just DIES on me! Afraid of getting hit and backing up traffic, the cops came by to help me get it off the road. I literally ran out of gas even though the gauge said 1/2 full. The sensor has been replaced twice and still doesn't work right. Wihin a few months I found out I had a cracked engine block. I raised so much hell with the manager about the other problems, he just put a new engine in it. The worst trouble is the awful creaking noise it has made over the past year and a half by the front drivers side. Only 43,000 miles and NUMEROUS attemps at different dealerships and local mechanics have failed to locate the problem. Finally I found a great auto shop who told me it's the rack and pinion steering. After checking these websites out and seeing this apparent defect that's been there all along and Chrysler refusing to acknowledge, let alone do anything about it, I will file whatever complaints I need to. Should have stuck with Toyota or Nissan.
|Posted By: Jo|
Posted On: Sep 11, 2006
|2003 Sebring Convertible|
I should have known when I asked for this certain vehicle (which was brought down from LA to San Diego)and it was full of scratch marks (which was just ONE of the things I DISTINCTLY told them to fix before I got it)that it would be a nightmare ever since. It took 3 visits to the stupid 5-star Rancho-Jeep Cherokee dealership for me to be satisfied enough to finally drive home. The first day of owning my new car, I am driving in the number 3 freeway lane when it just DIES on me! Afraid of getting hit and backing up traffic, the cops came by to help me get it off the road. I literally ran out of gas even though the gauge said 1/2 full. The sensor has been replaced twice and still doesn't work right.The worst trouble is the awful creaking noise it has made over the past year and a half by the front drivers side. Only 43,000 miles and NUMEROUS attemps at different dealerships and local mechanics have failed to locate the problem. Finally I found a great auto shop who told me it's the rack and pinion steering. After checking these websites out and seeing this apparent defect that's been there all along and Chrysler refusing to acknowledge, let alone do anything about it, I will file whatever complaints I need to. Should have stuck with Toyota or Nissan.
|Posted By: Nicole|
Posted On: Aug 18, 2006
|2.7 L engine ...|
My 2001 Chrysler Sebring had premature engine failure, eventhough it was a well maintained vehicle and had regular oil changes. There was never any forewarning that my engine was having any problems until it stalled just as I was about to go through a busy intersection. This will cost $6500.00 to replace with another junk engine that will probably have the same thing happen and so I have to buy a new vehicle. It's quite disheartening that this is happening to so many people. I am fortunate in that I don't owe any money on this car but there are many people who do and are stuck making payments on a car they can't even drive and cannot afford to fix.
|Posted By: Mike G|
Posted On: Jul 31, 2006
|2001 Dodge Intrepid 44,000|
Oil change every 4500 to 5000 miles, always well maintained and have never had a problem car before.... Oh yes to the important part my engine is gone.... only 77,000 miles.... Thanks Dodge.... WHY? I guess I will be part of the Lawsuit.
|Posted By: Ryan|
Posted On: Jul 12, 2006
Daimler Chrylser promises and never delivers. They will not focus on customer issues. I made a grave mistake buying a Chrysler product. My last car was an Acura. I'm going back on my next car. I am tired of American dealers telling me they cannot provide support cause the Amereican mechanics will not work specific days and times so it cuts down on service levels. Chrysler is not there to stand by me and make my car experience a great one. I have a sensor that has gone bad at least 5 times. Ever since it went bad the first time I have to replace it about every 6 months. All I wanted was to stop paying for this faulty sensor and have Chrysler repair it for free for the life of the car. The other thing that really burns me more than anything is the dealor lied to me at the time of purchase. They had told me that my engine was one that did not require a tune-up until 100,000 miles. I said then that I doubted that and we will see. At 52,000 miles I had to perform a major tune-up that cost me over $500.00. These issues may sound simple to some but to me I find the time I have invested sitting in the waiting room steaming for hours and being treated real nice when I know that the niceness I am recieving means nothing nor holds any weight. If you live in the DC area I would reccomend getting an Acura at Pohanka Acura. The service is good and you will be treated like a god. Acura is usally all about what can we do for you. **** American cars until they rise up to market standards.
|Posted By: mj|
Posted On: Jul 11, 2006
Hey, I owned a 94 plymouth duster. It only had 50,000 miles on it when I bought it. I thought I was stealing it for the price I gave ($3000). My wife and I went on our honeymoon in it, we brought our first child home in it, I made a lot of special memories in that car. But then, as my second child was being born, my parents needed to borrow it to come to the hospital we were staying at for the delivery. Well , they didn't get back because the friggin' transmission shot in the car, WITH ONLY 96,000 MILES ON THE PIECE OF S__T!. When everything settled down, I tore into it, a tranny was gonna cost over 2,000 dollars, but i thought it was ok, I would have a "like new" car. Then I noticed a drip, (the damn heads was leaking!) I basically gave the stupid thing away for a hundred bucks, I couldn't stand looking at it, and bought an old Nova that gave me much better service, though it was thirty years old. CHRYSLER SUCKS, AND I'LL NEVER BUY ANOTHER ONE AGAIN!!!!!
|Posted By: rmartin|
Posted On: Jul 11, 2006
Motor blew @ 90000 miles still owe on car cost 7000 to replace motor. Have to keep full coverage car is not paid I DISLIKE DODGE AND ALL WHO SELL DODGE NEW OR USED
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