Posted By: Agne
Posted On: Nov 29, 2008
Views: 2673
| Walt Disney Company
About Jake Poore principles that have become an integral part of
Disney's operations. According to Jake "everyone make mistakes. Its
provides the best opportunity to fix the problem, retain loyalty and
maintain satisfaction., Jake Poore spent close to 20 years in customer
service working on service recovery for the Walt Disney Company in
Orlando and Paris entertaining 25-35 million people a year.noticed and
customers who experience poor service simply walk away without
complaining and with no intention to return. . The worst outcome of all
is a situation where mistakes aren't noticed and customers who
experience poor service simply walk away without complaining and with no
intention to return. Finding customers who have complaints provides the
best. His point exactly is having an aggressive stand in trying to find
these dissatisfied customers and try to correct their errors so that no
further rumors spread, leading to more loyal customers who keep on
coming back to your business. In the end, he got his own company
probably because he was successful in his job at Walt Disney.
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