Hotline Helpers
If you knew who was on the other end of the hotline when you called, would you be more comfortable with: [86 votes total]

Paid staff. (10) 12%
A trained volunteer. (26) 30%
It wouldn't matter as long as they could help. (46) 53%
No difference. (4) 5%


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Posted By: Anonymous

Posted On: May 26, 2006
Views: 1426
I've called 3 times

I've called the same RCC 3 times during crisis, and although I believe volunteers are great, my experience with the paid staff was much more postivie. I believe that having volunteer staff under the supervision of a professional is ideal.

 
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