Hotline Helpers

If you knew who was on the other end of the hotline when you called, would you be more comfortable with: [80 votes total] Paid staff. (10) 13% A trained volunteer. (25) 31% It wouldn't matter as long as they could help. (42) 53% No difference. (3) 4% EMAIL THIS POLL

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Posted By: Anonymous Posted On: May 26, 2006 Views: 1042	I've called 3 times I've called the same RCC 3 times during crisis, and although I believe volunteers are great, my experience with the paid staff was much more postivie. I believe that having volunteer staff under the supervision of a professional is ideal.
Posted By: Anonymous Posted On: Apr 9, 2006 Views: 1101	Hotline Everybody is different but staff can be overwhelmed and in a hurry. I'd rather have a volunteer who has time and can listen.