Hyperviews:Online Second / Third Quarter Poll
In an era of users accustomed to Google and other Web search engines, is an index really necessary in online help? [111 votes total]

Absolutely! It's a pivotal avenue for user access. (72) 65%
Sometimes, if the product is complex. (16) 14%
No, as long as there's an intelligent search utility. (13) 12%
Maybe, depending on the target audience. (10) 9%
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Hyperviews:Online