In an era of users accustomed to Google and other Web search engines, is an index really necessary in online help? [111 votes total]
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Absolutely! It's a pivotal avenue for user access. (72) |
65% | |
Sometimes, if the product is complex. (16) |
14% | |
No, as long as there's an intelligent search utility. (13) |
12% | |
Maybe, depending on the target audience. (10) |
9% | |